In a bid to address the persistent grievances of electricity consumers, the Federal Competition and Consumer Protection Commission (FCCPC) recently convened a four-day forum focused on tackling issues within the Ikeja Disco coverage area. Led by Acting Executive Chairman Adamu Abdullahi, the forum shed light on prevalent concerns such as over-billing, disregard for metering, and community transformer problems in the power sector.
Abdullahi underscored the seriousness of these complaints, emphasizing the urgency for resolution. He highlighted how the FCCPC facilitated a platform for consumers to voice their concerns and urged distribution companies (Discos) to address complaints promptly. Of particular concern were issues related to power transformers, which directly impact communities' access to reliable electricity supply.
The FCCPC's commitment to ensuring consumer rights and service provider accountability was evident as promises were secured from Discos regarding specific timelines for resolving complaints. Abdullahi reassured consumers that failing to address grievances adequately would prompt intervention from the FCCPC. The involvement of regulatory bodies like the Nigerian Electricity Regulatory Commission (NERC) and the Nigerian Electricity Management Services Agency (NEMSA) further enhanced the forum's effectiveness in addressing consumer concerns.
As the FCCPC continues to champion consumer rights within the power sector, the forum serves as a critical step towards fostering trust between consumers and service providers while promoting accountability. Through collaborative efforts and proactive measures, the FCCPC aims to ensure fair treatment and efficient resolution of grievances for electricity consumers across the nation.
Source: nairametrics.com